Terms & Privacy Policy

Using our website
This website is maintained for your personal use and viewing. Please read our conditions of use carefully. Accessing and using this website constitutes acceptance by you of these conditions.

The company reserves the right to change the conditions of use at any times. We advise you to review the conditions of use on a regular basis. Accessing and using this website after such changes have been posted constitutes acceptance by you of these conditions.

Disclaimer
The company will take every care and precaution to ensure that the contents and information it publishes on its website is accurate and up to date. Unfortunately it cannot guarantee the accuracy of contents or information contained in its pages and any person using information contained in them does so entirely at their own risk.

Please be advised that you should verify the accuracy of any information before acting upon it. The company also reserves the right to change information at any time without notice.

Applicable Law
The laws of England  govern these conditions of use and you agree that the English courts shall have exclusive jurisdiction in any dispute.

Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.

Cookies & Website Traffic Analysis

When users enter this website their computers will automatically be issued with ‘cookies’. Cookies are text files which identify users’ computers to the website server. The website then creates “session” cookies to store some of the preferences of users moving around the website.

Cookies in themselves do not identify individual users but identify only the computer used and they are deleted on departure from the website.

Many websites do this to track traffic flows, whenever users visit those websites.

Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user.

User anonymity and personal information
Log files are maintained and analysed of all requests for files on this website’s web servers. Log files do not capture personal information but do capture the user’s IP address, which is automatically recognised by our web servers.

Aggregated analysis of these log files is used to monitor website usage. These analyses may be made to available to the company staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

Except as stated already, The company will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of the company.

The company will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, The company reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of the companies web services.

As a condition of use of this site, all users must give permission for the company to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by the company is kept secure and no access to raw log files is given to any third party.

Use of cookies.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Cookie Name  Description
wp-settings-1
wp-settings-time
This is a simple token used by our content management system to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting information with a website (accessing secure areas, forms submissions etc)
civicAllowCookies
civicShowCookieIcon
civicCookieControl
Cookie Control cookies. These cookies are set in order to remember preferences in regards to cookies.
_ga
_gat
Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonamously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
These cookies are set only after the user has given consent to us to use cookies.

Data protection and confidentiality.
Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used.

Any information you do submit will be stored securely and will never be passed on or sold to any third party.