Sustainability - Quality
It is the policy of WCL Quarries to maintain a quality system designed to meet and excel the requirements of EN 9001:2008 in pursuit of its primary objectives, and as a result we have attained the ISO 9001:2008 for Quality Management certification, supporting and reinforcing our ongoing commitment to maintaining high quality products, service and facilities.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service. The requirements of the company’s quality system are mandatory and all company personnel have a responsibility and obligation to it.
Our Quality Objectives:
The company’s Quality Manual defines our quality objectives and key procedures. We aim to provide a professional and ethical service to our clients. In order to demonstrate our intentions, we have identified the following Quality Objectives:
- To maintain an effective Quality Management System complying with ISO9001:2008.
- Expand our customer base in line with the requirements of our quality management processes and without compromising our quality.
- To achieve and maintain a level of quality which enhances the Company’s reputation with clients.
- To progressively grow our business while maintaining our focus on the quality of our services.
Continuous Improvement:
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to an annual audit. We believe that continuous improvement and customer satisfaction is an effective way of measuring the performance of WCL Quarries.
The feedback we receive from our customers helps us to identify any corrective action(s) that may be required to ensure that our customers are satisfied with the service levels that they are receiving.
Management Responsibility
The management structure of WCL Quarries ensures that the ongoing activities of WCL Quarries are reviewed regularly and that any required corrective action is adequately implemented and reviewed to establish an effective preventative process.
We regularly conduct internal audits review progress and assist in the improvement of processes and procedures also ensuring that employees have the necessary training, specifications and equipment to effectively carry out the work. This activity aids us in measuring our performance against our declared quality objectives, providing us with the forum to review our business performance information and customer feedback received.
We have a designated Management Representative who is responsible for the maintenance, measurement and review of our Quality Management System and as a team we are committed to providing a high quality service to customers with a responsibility for the control of non-conforming products and corrective / preventative actions.
- We will conduct our business in an ethical and professional manner.
- We will endeavour to satisfy our clients’ requirements and get things right first time.
- Should we make a mistake, we will admit it and put things right as soon as possible.
- We will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality Objectives are being met.
